Frequently Asked Questions
Everything you need to know about shopping with Giordano Online.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders above a certain threshold, while flat rates apply to smaller orders depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal or visit any Giordano retail store for an exchange.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for chest, waist, and length to help you find the perfect fit across our slim and regular collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.
How should I care for my Giordano garments?
To maintain the quality of our signature cotton and linen fabrics, we recommend following the care instructions on the inner label, which usually suggest cold machine washes and avoiding high-heat drying.